IT support for Christchurch businesses
Reliable IT support without the overhead of hiring full-time staff. Call, email or log a request and get help from someone who knows your systems.
- Phone, email, remote and on-site support
- Microsoft 365, PCs, networks and security
- As-needed or ongoing, whatever suits you
Everyday IT, handled
Small and medium businesses rarely need a full-time IT person, but they do need someone dependable when something breaks or needs changing.
Helpdesk support
Help by phone and email for the day-to-day problems that stop your team working: login issues, email, printers, Wi-Fi and software errors.
Remote support
Most problems can be fixed in minutes over a secure remote session, wherever your team is working from.
On-site support
When it needs hands on the hardware, we come to you anywhere in Christchurch.
Microsoft 365 administration
Users, mailboxes, Teams, SharePoint, OneDrive and licences managed properly and kept tidy.
Starters and leavers
New staff set up with accounts, devices and access on day one. Leavers removed cleanly so licences and data aren't left behind.
Security basics
Multi-factor authentication, updates, anti-virus and backups checked, so the simple things that prevent most incidents are in place.
Software and hardware troubleshooting
Slow PCs, crashing applications, device problems and upgrades diagnosed and sorted. See also computer repairs.
Staff training
Help your team get more out of the tools you already pay for, from Outlook and Teams to good security habits.
Advice and planning
Straight answers on what to buy, what to upgrade and what can wait, with no sales targets behind them.
The IT person you can actually reach
With Smith Technology Group you're not a ticket number in a queue. You'll deal with Ryan directly: 15+ years in IT infrastructure, cloud and support for businesses ranging from small local firms to banks, legal practices and local government across New Zealand, Australia and the UK.
- Plain-English explanations, no jargon
- Support that fits around your business, not the other way round
- Works alongside your existing IT staff or suppliers
- Local to Christchurch, remote NZ-wide
What our clients say
Smith Technology Group provided outstanding support for our recent digital transition. They managed a complex DNS migration, built custom Squarespace sites aligned with our B2B requirements, and stepped in quickly when our email system went offline. Ryan’s communication, responsiveness, and attention to detail were exceptional, and the service delivered was excellent value. Highly recommended.
We are a small business who was seeking to automate our data collection from multiple markets and global sales each month to save time and resources by using Power BI. But we didn't have internal knowledge of Power BI and our data sources were PDFs, Xcels and were varied.
I cannot speak highly enough of Ryan who executed this project.
He is highly skilled in Power BI, highly professional, methodical, communicative and patient.
He mapped all our data inputs, created an automated intuitive Power BI system to save our monthly sales into a folder, and now this automatically generates an updated dashboard view each month. This used to take half to a full day, and now takes 20 minutes.
As the GM of a small company, this is already giving us much deeper insights and actionable data - all by simply saving input files into a folder. It has been a very worthwhile decision.
Nikki H. GM. Kolorex.
We’ve been working with Ryan from Smith Technology on the Tyre General website, and his technical expertise has been exceptional. He’s played a major role in developing and streamlining our product pages, transforming thousands of variable tyre listings into a structured, user-friendly, and high-performing format.
Ryan handled everything from cleansing and organising large product data sets to building dynamic templates that automatically pull through specifications, imagery, and key SEO elements. He’s also optimised back-end code and improved page load speeds, ensuring our customers can easily browse by vehicle type, brand, or category. Beyond the front-end experience, Ryan built custom forms and automated data workflows that make updating and managing our catalogue incredibly efficient. His ability to combine technical precision with a strong understanding of our business needs has been invaluable.
Highly recommend Ryan, Lara and the Smith Technology team, they’ve made a complex project feel seamless and delivered results that genuinely elevate our online presence.
IT support questions
Do you provide on-site IT support in Christchurch?
Yes. We're based in Christchurch and can come to you when a problem needs hands on the hardware. Most issues are fixed faster remotely, so we usually start there.
Do I need a long-term contract?
No. Many clients call us as and when they need help; others prefer ongoing support so someone is always looking after their systems. We'll suggest whichever makes more sense for your business.
Can you support businesses outside Christchurch?
Yes. Most support, including Microsoft 365, email, user accounts and security, can be handled remotely anywhere in New Zealand.
We already have an IT person. Can you still help?
Absolutely. We regularly work alongside in-house staff to cover leave, take on projects they don't have time for, or provide specialist skills such as Microsoft 365 security, cloud or scripting and automation.
What does IT support cost?
It depends on the size of your team and how much help you need. Get in touch and we'll give you a clear quote before any work starts.
Need IT help?
Tell us what's going on and we'll get back to you within one business day. For something urgent, give us a call.